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What has happened to Dunston's Steakhouse? It seems that Gene Dunston not only doesn't care to keep long time customers, but doesn't care about getting new business either. This is yet another example of business owners forgetting who keeps them in business.

For years, I have been a regular customer at the Dunston's on Harry Hines. The food was always great & the service wonderful. But tonight I dealt with Gene Dunston for the first time & realized that he somehow doesn't care to be in the restaurant business anymore. They couldn't get a simple filet mignon cooked properly. TWICE. Both steaks came out RAW. So raw, that to eat them would have been a health hazard. The first one I sent back. After about 20 minutes, I asked how my steak was coming along, they said the chef had a lot of other tickets & had just put mine on the grill. The 2nd one came out just as raw. I then asked for Mr. Dunston. I told him what happened & said how I didn't think I should have to pay for something I couldn't eat. He argued with me, telling me, "We have already cooked you 2 steaks!" Well, so? Both steaks were inedible. The first time I sent the steak back wasn't so bad, those things happen now & then, but the 2nd time was inexcusable. There was no reason they shouldn't have made it right. He even thought that I should pay because they had to waste those 2 steaks on me. He was clearly irritated about having to deal with a less than satisfied customer. In my life I have never dealt with a restaurant manager or owner who wasn't interested in keeping good customers. I wouldn't have been upset if he had been nice about it. Maybe he's just been in the business too long. But, as empty as this Dunston's usually is (& it was even emptier tonight), I think I have identified the problem. When you don't work at making your customers happy, you won't see them back. In today's world, with the economy the way it is & large chains taking over, you would think that private businesses such as Dunston's would make sure they not only kept their long time customers, but worked at drawing in new business as well.

Tonight Gene Dunston reinforced the general opinion that businesses no longer care about their customers. They have forgotten why they are in business in the first place & who keeps them in business. It’s the customers, Gene! Clearly Gene Dunston has fallen into that mind set. As long as customers stay quiet & say nice things, then alright, they’ll be nice. But if there is a problem, they will act irritated & argue that the customer should pay anyways, even for products that either are not delivered or arrive in unusable, inedible or otherwise unsatisfactory condition. I even told him how his attitude just cost him a good customer & he just shrugged his shoulders. Well, ok. It's no water off my back. I'm not the one with the giant, empty restaurant on a Saturday night. And, don't worry, Gene, you won't be bothered with good customers like me anymore. From now on, my eat-out money will go to someone who cares.

junecleaver's kitchen

What's Happened to Dunston's Steakhouse?

junecleaver

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