Mamatat

OK..............

What deaf person goes through the drive thru to begin with?

Sorry...Ignorant actions = ignorant results

And yes, S&S blows hard!!! Ewwww...

-POV

I happen to like their side by side shakes....preferably banana and chocolate...but there is no excuse for treating a customer that way.....any customer....

yeah....i can see that side of it...sure...why make it harder for yourself and everyone else....

Anyone who has gone through the drive thru knows as a hearing person you can barely understand the person on the other end.

To attempt it as a deaf person?

OK, I am done...This strikes a nerve with me...

Another example of someone wanting something for nothing.

Got people on that blog saying she should be "compensated".

PLEASE...

-POV

Banana Fudgecicles FTW!

I would say that knowing you couldn't hear the person at the window, it would be a better choice to go inside. Even if someone had been literate in American Sign Language, they wouldn't be able to help you over the intercom-that's just common sense. Having said that, both my oldest kids are fluent in American Sign and have used it in their jobs at just such a location. Please consider that this is also a security measure. Most places won't allow walk up traffic because a cashier at the window can be held up by someone. They probably could have been more cordial, but that's a two way street.

1) Lets say the story told is the eact truth

2) Why discriminate against the whole company because of one persons ignorance
thats like CONDEMNING A WHOLE RACE OF PEOPLE FOR THE MISTAKES OF SOME

3) I doubt the company policy is DONT SERVE DEAF PEOPLE

4) the worker might be fired but WILL SURELY END UP AS A GOVERNMENT EMPLOYEE

This story sounds really made up to me. Any deaf person knows they can't hear, so they'd not go through a drive through. Is the original poster a "former" employee of S&S?

Thirty years ago I worked at the Coca Cola Bottling Company. Every week, without fail, a mad consumer would come in complaining that his wife or kid had swallowed some glass, a toothpick, a mouse, or some other item, from one of our bottles. He would shout "we are getting an attorney". This stuff happens evry day on a non-stop basis. people are out for some easy money. This incident described above sounds like a very bogus complaint. It is hard to understand what is being said at those drive-ups. Some of those speakers are nothing but static noise ! But this lady needs to get a grip on life, and get rid of the chip on her shoulder.

Thank you, Logic! that's my point exactly! The rest of us take for granted that we can have the same conveniences for which disabled people have to fight. For the manager to insist that she go back through and re-order is beyond asinine: it was bullying, degrading and prejudiced against her because of her disability (note that I didn't go off on a tangent & say "because she's a woman" or any of that...) he owed her the common decency of treating her as a customer who pays his bills. Common courtesy goes a long way...this reflects the sorry state of workers more than the 'demanding' nature of a customer whose disability wasn't accommodated.

Then again, if it were me, I'd drag my kids inside the store and show them what behavior of them I never expect to see, simply by showing them the manager's behavior.

I can't imagine how that would have gone down if it were my family with our kid in a wheelchair: are we not entitled to the treatment that enables my child to eat in public with the rest of society (HC parking spots, ramps, lower tables, etc)? Should we just stay at home so that we don't 'inconvenience' those of you who just can't possibly be bothered with the possible delay it might cause those around us?I can only hope you don't suffer paralysis, hearing loss, MS or ay other debilitating illness in the future. Sure would bite to have someone actually act human and not robotic toward a customer...

Looks like most of you are living 'in the land of the pretty people' or something. Do they not have disabled folks anywhere else, or are you all just blind to it, h